Good communication is at the heart of all successful organisations and teams. And in an increasingly diverse environment, communicating in a way that acknowledges and respects the diversity of the people around us is fast becoming an essential skill.
This is where our Communicating with Care online training course can help. It provides your staff with an understanding of the key things to consider when communicating in a diverse environment. More importantly, though, it gives them a range of practical tips for improving their communications skills, so that they can interact confidently and effectively with a diverse range of people.
The Communicating with Care online training course is made up of four bite-sized sections:
We need to talk
Explores how and why we communicate, and the benefits of working in a diverse environment.
Sub-cultures and stereotypes
Looks at some of the common barriers to communicating with different groups of people, and how these can be overcome.
Provides a range of practical tips and guidelines for communicating confidently and effectively with different people.
Test your knowledge
Comprehensive mastery test to verify each user's knowledge and understanding of the contents of the course. On successfully passing the test, users can download a personal course completion certificate.